AIZU EX handles deletion requests for AIZU Directory. You do not need to install the app or sign in to make a request.
How to make a request
- Email support@aizuex.com with the subject “AIZU Directory data deletion request”.
- Include your AIZU username and say whether you want all associated records deleted, particular records corrected or deleted, or your public listing removed.
- Support will verify that you are the member concerned, explain any records that must legally be retained, and confirm the outcome. If verification requires more information, support will contact you.
Do not include your password, private keys or full identity documents in the initial email. Sending an email starts a support request; it does not automatically erase data.
What a full deletion request covers
Your member profile and photo, contact details, AIZU Pay identifier, membership and co-founder information, recorded bot holdings, investment and ROI information, AIZU allocations, and associated payout/transaction records. Identifying information in related administrative records is also reviewed as part of the request.
Retention exceptions
There is no fixed automatic deletion date for these records. On a verified request, AIZU EX deletes associated records unless specific information must be kept to meet a legal requirement. Support will explain the information retained, the reason and the applicable retention period. Such records do not need to remain publicly visible.
Requests cover the shared website and Android app. Uninstalling the app does not remove server records. Copies independently saved by other people are outside our control; support can explain any applicable provider backup or log limitations.
For more information, read the AIZU Directory privacy policy.